General conditions

The general conditions of Heartbeach Lombok

All bookings (both bookings made in the surf school itself and bookings made via the website and via social media) are subject to our terms and conditions.

We kindly request you to read the information on the website / in the surf school well, because this forms the basis for your contract with Heartbeach Lombok. Moreover, the rights and obligations for both parties are aligned here.
In the following conditions, “you”, “the main booker” or “the student” refers to the person making the booking, and “we” or “the surf school” refers to Heartbeach Lombok. When making a booking you accept our terms and conditions.

1. PRICES
The prices of the surf lessons that Heartbeach Lombok offers may change. However, when the booking is made and the course is paid for, the price will not change.

2. CHANGES IN THE BOOKING
If you want to change your booking, we will allow the changes if possible. If you or one of your group members cannot follow the surf lesson, the booking can be transferred to a replacement person, provided that this person meets all the requirements of the original booking.
If you want to add an extra student to your booking, you should always check whether there is enough space available. You can contact us to check this availability. The price of your booking may be higher or lower with the changes you request, but keep in mind that fewer participants will not necessarily result in a lower booking price.

3. CONDITIONS
1. The outstanding amount for the surf lesson must be paid to Heartbeach Lombok upon arrival at the surf school (in the case of a booking without payment in advance).
2. For changes to your existing booking, you can contact Heartbeach Lombok directly.
3. Stuff can be left at the warung or in the boat while surfing. However, Heartbeach Lombok takes no responsibility for lost or stolen items.
4. The maximum time for each surf lesson is 2.5 hours.

4. ARRIVAL
All students who do not use the transport service of Heartbeach Lombok are expected 15 minutes before the start of the surf lesson in the surf school.

5. RESPONSIBILITY MAIN BOOKER
It is the responsibility of the main booker to ensure that all members of the group are physically able to participate in the surf lesson. The main booker is responsible for informing Heartbeach Lombok at the time of booking about medical issues that may affect student safety and about any special needs for group members.

6. CANCELLATION OF THE BOOKING BY US
Heartbeach Lombok reserves the right to cancel the booking if the student refuses to follow the instructions of our employees. Heartbeach Lombok may also cancel the booking at any time if the student’s behavior endangers or in any way hinders other students, employees or a third party, or if property of the surf school or of others is damaged.

7. CANCELLATION OF THE BOOKING BY YOU
A cancellation fee will be charged if you cancel after the booking has been made and the booking has been confirmed by us.

We do not give any money back;
When the student wants to stop surfing before the 2.5 hours have ended
If the student has purchased a multi-day surf package but does not want to surf every day
When the student was injured during class
For the down payment, for whatever reason
If the booking is made within 24 hours before the surf lesson, it will be canceled
Heartbeach Lombok reserves the right to cancel / shorten the surf lesson due to circumstances beyond our control such as, but not limited to, war, riots, government actions, terrorism, fire, weather conditions, strikes and all such circumstances that prevent surf school abide by the contract. In such circumstances, Heartbeach Lombok is not obliged to give you your money back.

8. BAD WEATHER CONDITIONS
If the surfing conditions become unsafe during the lesson, the instructor can continue the lesson on the beach, or the lesson will be delayed. In the event of a delay, we will give you a choice of alternative data.

9. SURFBOARD USE AND RENTAL
All cases of surfboard use and rental are subject to the conditions of Heartbeach Lombok. Please note: surf experience is required for renting a surfboard.
If you cause things in the surfboard or break the surfboard, you must reimburse the expenses. You will also be charged for the loss, damage or breakage of the fins of the surfboard or legrope.

10. RASHGUARD USE AND RENTAL
If you use or rent a Heartbeach Lombok rash guard and do not return it, you must reimburse the expenses.

11. THE USE OF PHOTO AND VIDEO MATERIAL
We regularly take photos and videos of our students. Heartbeach Lombok reserves the right to use these materials in our brochures, social media and other promotional material. You agree that we use these images for promotion, advertising and publicity in any way. You hereby agree that the copyright of authorized parties is light. If you do not agree, please send an email to info@heartbeachlombok.com.

12. INSURANCE
We strongly recommend that you take out insurance for the lesson. It is your responsibility to ensure that your policy reimburses emergency accidents and the water sport activities in which you will participate.
Heartbeach Lombok takes responsibility if one of the services that we have to offer contractually does not meet the requirements. Here falls under the responsibility for the behavior of our employees and suppliers. We are not responsible for death, injury or illness.
Heartbeach Lombok takes no responsibility for injuries or the death of a participant unless by proven fault of the surf school, the employees or the suppliers. In addition, Heartbeach Lombok is not responsible for death, injury or illness caused by an activity outside the surf school.
The surf school does not accept a claim for the medical bill and all costs during the medical treatment of the guest.

12.1 Health:
All students must be physically fit and in good medical condition before and during the surf lesson. All students must notify us at the time of booking of diseases or disabilities (such as diabetes, epilepsy, asthma, heart problems, recent injuries, hearing problems, vision problems, etc.) that may affect their participation. If students are unsure whether they can participate, they should visit a doctor before making a booking, and they must be able to show a letter from the doctor if necessary.
Students must bring the required medication themselves, and they must inform employees about what kind of medicine it is and how it is used. Keep in mind that some surfing locations are remote and that there is no civilization around here.
Heartbeach Lombok reserves the right to reject bookings for medical reasons if it is likely that the medical problems will affect the safety of the guest.

13. COMPLAINTS
Our goal is to give you a pleasant surfing experience without any problems. If you have a problem or complaint, it is important and in your own interest that you report this immediately to a surf school employee so that we can act immediately and resolve the problem. If your complaint cannot be resolved immediately, you can notify us by email at info@heartbeachlombok.com as soon as you get home. We recommend that you report problems to our employees without delay. If you do not do this, we do not have the opportunity to investigate the problem and resolve it directly for you, and this may affect your rights under this contract. The surf school will do everything to offer you a suitable alternative, but is not liable for changes due to external influences. We are not liable for dissatisfaction caused by problems that are not reported to us within 3 days after the surf lesson.